Refund and Returns Policy
Thank you for shopping at Shannon Shop. We appreciate your business and are committed to providing you with high-quality products and customer satisfaction. This Refund and Return Policy outlines our procedures and guidelines for returns, exchanges, and refunds.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
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The item must be unused, unworn, unwashed, and in the same condition that you received it.
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It must be in the original packaging, with all tags and labels attached.
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The return must be initiated within 7–14 days of the delivery date (depending on your region).
⚠️ Items returned to us without prior request or authorization will not be accepted.
2. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
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Personalized or custom-made items
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Final sale or clearance items
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Gift cards or downloadable digital products
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Items marked as “Non-Returnable” on the product page
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Health and personal care products (due to hygiene reasons)
3. Requesting a Return or Exchange
To start a return or exchange:
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Email us at support@shannonshop.store
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Include the following:
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Your full name
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Order number
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Reason for return or exchange
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Photos of the product (if it arrived damaged or defective)
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Once your return request is reviewed and approved, we will provide return instructions and a shipping address.
❗️Please do not send your return to the manufacturer or any other address that is not explicitly provided by us.
4. Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email about the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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Refunds typically take 5–10 business days, depending on your bank or payment provider.
We reserve the right to deny a refund if the returned item does not meet the conditions outlined in this policy.
5. Late or Missing Refunds
If you haven’t received a refund after the expected time frame:
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Check your bank account again
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Contact your credit card company (it may take time before your refund is officially posted)
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Contact your bank (processing times vary)
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If you’ve done all of the above and still haven’t received your refund, please contact us at support@shannonshop.store
6. Exchanges (If Applicable)
We replace items only if they are defective, damaged, or if you received the wrong item.
To request an exchange, contact us at support@shannonshop.store. Please provide all necessary order details and photo evidence.
7. Return Shipping
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Customers are responsible for paying the return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
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Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of receiving the product. Include photo evidence of the damage in your email. We will evaluate the issue and work with you for a resolution—either a replacement, refund, or store credit.
9. Cancellations
We allow cancellations within 12 hours of placing an order. After that time, the order may already be processed and shipped. If the order is in transit, you will need to follow our return process.
10. Contact Us
If you have any questions regarding this Refund and Return Policy or need help with a specific order, please don’t hesitate to reach out:
📧 Email: support@shannonshop.store
🌐 Website: https://shannonshop.store/
We are committed to customer satisfaction and will do our best to ensure your experience with Shannon Shop is positive.