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Refund and Returns Policy

At Shannon Shop, we value our customers and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:
✔ The item must be in its original condition, unused, and unwashed.
✔ It must include all original packaging, tags, and accessories.
✔ The return request must be made within 3 days of receiving the order.
✔ Proof of purchase (order confirmation or receipt) is required.

Note: Certain items such as personalized, hygiene, or clearance products are non-returnable.

2. Non-Returnable Items

We do not accept returns on:
❌ Used, damaged, or altered products.
❌ Custom-made or personalized items.
❌ Items without original packaging or missing parts.
❌ Clearance, final sale, or discounted products.

3. Return Process

To initiate a return, follow these steps:

1️⃣ Contact Us: Email us at support@shannonshop.store with your order number and reason for return.
2️⃣ Approval & Instructions: Once approved, we will provide you with return instructions.
3️⃣ Ship the Item: You are responsible for return shipping costs unless the item was defective or incorrect.
4️⃣ Inspection & Refund: Once we receive the item, we will inspect it and process your refund or exchange within 5  business days.

4. Refund Policy

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued using the original payment method within 3  business days.

✔ Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
✔ Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

If your refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange for the same product, email us at support@shannonshop.store.

  • Exchanges are subject to stock availability.

6. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase.

  • Once the order is processed or shipped, cancellations are no longer possible.

7. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:
✔ Contact us at support@shannonshop.store within 48 hours of receiving your order.
✔ Provide photos or videos showing the issue.
✔ We will arrange a replacement or issue a refund at no extra cost.

8. Return Shipping Costs

  • Customers are responsible for return shipping fees, except for defective or incorrect items.

  • We do not reimburse shipping costs for voluntary returns.

  • If using your own shipping carrier, we recommend using a trackable service to avoid lost returns.

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:
✔ Check with your bank or credit card company.
✔ Contact your payment provider, as processing times may vary.
✔ If the issue persists, email us at support@shannonshop.store.

10. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, feel free to contact us:

📧 Email: support@shannonshop.store
🌐 Website: https://shannonshop.store