Warranties
At Shannon Shop, we are dedicated to offering premium-quality products from industry-leading brands. As an authorized reseller, we ensure that all items sold through our store are backed by official manufacturer warranties, giving you confidence and peace of mind with every purchase.
1. Manufacturer’s Warranty
All products sold at Shannon Shop—including items from Delta, KOHLER, Glacier Bay, and American Standard—come with a manufacturer’s warranty. These warranties typically cover defects in materials and workmanship under normal use and care. The duration and coverage details vary by brand and product, so we recommend reviewing the warranty information provided with each item or visiting the manufacturer’s website for complete terms.
2. Coverage
Manufacturer warranties usually include:
Repairs or replacements for defective components
Protection against manufacturing defects under normal usage
Coverage for flaws in materials or craftsmanship
Please Note: Warranties do not cover damages caused by misuse, accidents, unauthorized repairs, or improper installation.
3. Claim Process
If you believe your product qualifies for warranty service, please follow these steps:
Contact Us: Reach out to our customer service team at support@shannonshop.store or call us at +1 (956) 339-7502. Provide your order number and a clear description of the issue.
Submit Documentation: We may request a copy of your purchase receipt and photos of the defect to process your warranty claim.
Manufacturer Coordination: Our team will help guide you through the process, which may include working directly with the product’s manufacturer.
4. Exclusions
Please be aware that warranties may be voided or not applicable under the following circumstances:
Damage caused by misuse, abuse, or accidents
Unauthorized modifications or repairs
Failure to follow proper installation or maintenance guidelines
5. Additional Information
Each brand (e.g., Delta, KOHLER, Glacier Bay, American Standard) maintains its own set of warranty policies. For more detailed coverage information, refer to the manufacturer documentation included with your product or visit the respective brand’s website.
6. Contact Us
If you have any questions about warranty eligibility or need help starting a claim, don’t hesitate to reach out:
Shannon Shop
📍 Address: 10757 Wilkins Ave, Los Ángeles, California 90024
📞 Phone: +1 (956) 339-7502
📧 Email: support@shannonshop.store